General terms and conditions of Laertes, s.r.o. for the "VERTIGO Miniatures" e-shop (hereinafter referred to as "general terms and conditions").
The seller in terms of these general terms and conditions of purchase refers to the company Laertes s.r.o., with registered office at Severná 19, Banská Bystrica, ID number: 52 960 072, registered in the Commercial Register of the District Court of Banská Bystrica, Department: Sro , owner c.39629/S (hereinafter referred to as “the seller”).
1. Method of ordering
You can order online directly on our website. If for some reason direct ordering does not work for you, you can send the order as a regular e-mail to our e-mail address info@vertigominiatures.com where you state the product code, product name, number of ordered pieces, your exact address and phone number. If you want, you can also send the order in writing to the address given in the contact, or call the contact phone number, where we will be happy to answer your questions.
The condition for the order to be valid is to fill in all mandatory data in the order form. The order is also a proposal for a purchase contract, the conclusion of which does not require confirmation of the order by the seller, and the contract is thus created by the delivery of the goods itself. After sending the order, you will automatically receive an e-mail about the receipt of the order. Subsequently, the customer will be informed about the confirmation and further equipment of the order by email or by phone.
2. Obligations of the seller
We undertake to deliver to customers:
1. The type and quantity of goods in the purchase price and under the terms of payment that apply on the day the order is sent.
2. Goods that comply with standards, regulations and regulations valid on the territory of the Slovak Republic.
3. Goods that will be suitably packed so that they are not damaged during transport.
We are not responsible for:
1. Delayed delivery of goods caused by post or carrier.
2. Delayed delivery of goods caused by an incorrectly given address of the recipient.
3. For damage to the shipment caused by the post office or carrier.
4. Contents of the goods officially issued by the manufacturer.
5. Any non-delivery of goods that occurred through the fault of the manufacturer (supplier) as a result of any restriction or cancellation of distribution rights or other unforeseeable obstacles.
6. Selection of goods by the customer. If, after receiving the shipment, the customer discovers that the goods are already there or do not meet his expectations. We cannot consider such goods as a valid claim.
3. Obligations of the buyer
The buyer undertakes:
1. Take over the ordered goods, check that the packaging is intact and, in the event of any defects, report them to us immediately.
2. Pay the purchase price for the goods in the amount and in accordance with the payment conditions valid on the day the order is sent.
In the event that the buyer does not take over the goods (on the basis of the order), the seller reserves the right to claim compensation for the resulting damage. In the event that the customer does not accept the goods upon the first delivery, and requests a re-delivery of the goods, he is obliged to pay the costs of the first as well as the re-delivery of the goods.
4. Prices of goods
The prices listed in our online store are valid at the time of ordering the goods, they do not change in the order if the prices are reduced or increased in the future. We reserve the right to make printing errors and price changes, in the event of changes in currency rates, in the event of a significant increase in inflation, or in the event of significant changes in terms of delivery from manufacturers and other suppliers of goods. However, in the event that the prices have changed significantly at the time of ordering and the supplier has notified us of this fact in advance by not notifying us, we will pay for the right to change the prices, but we will take care of this by confirming or canceling the order.
Discounts for goods are calculated from the recommended retail price set by the supplier on the day the goods were last updated or made available for sale. All mentioned discounts are non-cumulative.
The “list price” mentioned in the price of the goods is the usual price, which is recommended and for which you can buy the goods in ordinary shops.
All discounts and promotions apply only to goods offered on our website. For goods that we do not offer on the website, but we can provide you with in another way, the retail price (MOC) applies and no discounts or promotions apply.
The proof of sale is the invoice that is attached to each shipment, which also serves as an indication of the warranty card. Postage is added to the price of the goods.
5. Delivery conditions
If the stock quantity indicated for the goods is greater than 0, we will distribute the goods within 24 hours of receiving the order.
Otherwise, we order products based on your orders, so it may happen that the delivery time is a little longer, but usually deliveries from suppliers are fast, so we can send orders for goods without stock even within 1 week. In exceptional cases (if it is, for example, a product that is no longer normally available on the Slovak market, but the manufacturer still produces it), the distribution time can be up to 3 weeks from the receipt of the order. we will always point out such exceptional cases in the product description or notify the customer immediately after receiving the order.
Some of the products we offer may already be sold out at the time of your order. Since the suppliers do not inform us about sold-out types of goods, we have to update the offered goods ourselves and we do not always manage to check everything and then mark it as sold-out. Therefore, we ask for your patience and understanding if we inform you that some product is sold out.
We process orders continuously, with the fact that we process each order once, that means that if we cannot deliver any of the ordered products, we will only send the other ordered products (which we will notify you of in advance by sending a confirmation e-mail, or by phone – that is why it is important in the order form always write an e-mail address, as well as a phone number) that we have, and we will not return to the missing ones that are sold out – only if you send us another order for these products later, or if it is agreed otherwise. If the goods are not sold out and you wait for them to be finished, we will send them to you in the next shipment at our expense. Alternatively, we will process the order on the basis of an agreement.
If you decide to reorder any goods, do so within 24 hours of sending your previous order. We will then send you the backordered goods at the same time as the first order.
For orders over €250, we require payment in advance. After sending your order, we will issue you a pre-invoice with the calculated amount, which we will send to you by e-mail, and after its payment, we will send the ordered goods by post. If for any reason we are unable to deliver the ordered goods, we will refund the amount for the order.
Explanations for the *Order overview* (The status of your order):
OPEN (email notification) – your order has been registered, we have reviewed it, we are waiting for the goods from the supplier, it has not been sent yet. In this situation, there is also an order that is waiting for your confirmation in the event that we ask you to agree to a longer waiting period.
PROCESSED (email notification) – the goods from your order have been sent on the jersey you specified in it.
COMPLETED – the order was accepted by the customer and we received a statement from the post office about its acceptance
CANCELED – the order cannot be processed as the goods are sold out, or it was canceled by the customer himself.
6. Delivery date
The delivery time is within 1 – 8 weeks after receiving the order at the latest. However, this term is limited, usually the products will arrive within 7 working days. In cases where you need the goods by a certain time, it is a good idea to indicate the date by which you would need them, so that we can process your order as soon as possible.
In the case of specific requirements for products that we do not have in our offer and we will be able to provide them for you, the delivery date is extended for the reason that these are mostly products that are delivered to us from abroad, and therefore the delivery time is also extended. We will inform you about the change in delivery time when confirming your order. However, we do not offer any discounts on such titles. The price that we will give you in the information email always applies.
After completing the order, we always inform the customer that his order has been sent. You can view the status of your order even after logging into the system.
If you do not receive the shipment after 3 weeks, we recommend contacting us by phone or e-mail. It happens that customers do not receive notification from the post office that the shipment has been saved.
In the event that the ordered goods cannot be sent according to the above-mentioned delivery time, we will inform you of the expected delivery date. In that case, however, we will request your consent. The delivery period can be extended in accordance with the circumstances if the delay is caused by circumstances not attributable to us (delivery delay, loss of the shipment…). immediately after discovering this fact, we will contact you (by e-mail or by phone).
7. Method of delivery
We send the ordered goods:
1. by mail
2. by courier service
3. by the Zásielkovne service
We attach an invoice to each order, which also serves as a delivery note, as well as the latest information about news in our retail store. For orders from abroad, we will agree in advance the conditions and method of delivery and payment.
8. Transport prices
The price varies depending on the country and the current price list of the Slovak Post and other companies that are offered when creating an order.
8. Transport prices
The price varies depending on the country and the current price list of the Slovak Post and other companies that are offered when creating an order.
9. Order cancellation
Dear customers, in addition to indisputable advantages, online shopping brings certain disadvantages compared to shopping in a regular store. Despite the amount of information provided, you do not have the opportunity to view the offered goods, or you may make a mistake in the order. For the stated reasons, you have the option to cancel the order. However, you must do so within 24 hours.
Terms of order cancellation
If, after sending the order, you find out within 24 hours that the ordered goods do not suit you, or you made a mistake in the order, you have the option to cancel the order without giving a reason. Send us the cancellation at info@vertigominiatures.com We will send you a confirmation of order cancellation.
Returned shipments
After the customer has taken over the goods, we always receive statements from the post office about the delivery of the shipment. We regularly check these. If we do not receive the statement for a longer time, we will invite the customer via e-mail to pick up the shipment, or to inform us whether he has collected the shipment or not. However, if the customer does not respond to our call and this shipment (applies even if the customer does not repeatedly receive shipments of goods he ordered from us) is returned to us without the customer notifying us of its return, whether due to damage to the shipment or any other reason, we will not resend the shipment to him, and we will also not handle his other orders. If the customer did not make it or was unable to pick up the shipment within the specified time and informs us about this in advance or after sending our request, we will resend the shipment at his request only after paying the issued invoice in advance to our account, but we have to charge him again for the costs associated with it.
10. Complaints
Before taking over and paying for the shipment from the post office, check on the spot whether the shipment is not damaged. In case of extensive damage (torn packaging, deformations and other extensive damage), we recommend not accepting the shipment. We do not accept complaints on already received shipments. If the package arrives damaged, please notify us by e-mail or by phone. In this case, we will send you a new shipment. It very often happens that postal workers damage the parcel through inappropriate handling.
Warranty
The legal warranty period of 24 months is provided for the sold goods, unless otherwise specified. The proof of sale is the invoice, which also serves as a delivery and warranty certificate. The warranty period begins on the day the goods are handed over for delivery to Slovak Post.
The complaint applies only to:
– demonstrable manufacturing defects caused by the manufacturer, which were detected immediately after the delivery of the goods, or during their use (e.g. missing parts, inaccurate plastic moldings, etc.)
The complaint does not apply to:
– errors caused by the user during normal use of the goods
Complaint procedure
In order for your complaint to be accepted, it is necessary to comply with several rules:
1. After receiving the goods, look at the goods and the invoice, which serves as a delivery and warranty note. If you discover errors upon receipt of the goods, it is your duty to inform us of the discovered facts by e-mail or by telephone, but no later than within 3 days of receipt of the goods.
2. If you find any difference between the invoice and the actual delivered goods (in type, quantity or price), or if you receive an incorrectly filled out invoice with the shipment, or if you do not receive any proof of purchase, please inform us immediately by e-mail or by phone. 3. If you discover manufacturing defects, contact us by phone or e-mail. We will send you the Complaint Protocol, and this, together with the defective goods, must be sent to our address at your own expense, together with the reason for the complaint. Do not forget to attach a copy of the tax document that we sent with the goods and a copy of the receipt from the delivery person to the shipment. We will exchange the claimed goods for another one of your choice or give you a refund. We do not refund postage and other fees. When returning the goods, pack them in such a way as to prevent damage. Damage to the goods during transport results in the claim not being recognized. Send the goods either as a package or as a registered letter. When sending goods by cash on delivery, this shipment will not be accepted.
Claim processing time
We handle complaints on working days via e-mail or by phone. The complaint procedure begins on the day the seller takes over the claimed goods and ends on the day the completed claim is sent to the buyer. We will decide on the validity of the claim no later than 3 working days after receiving the claimed goods. We will inform you about the result by e-mail, unless otherwise agreed. A justified complaint, including the removal of the error, will be processed at our expense without undue delay, no later than 30 calendar days from the date of initiation of the complaint procedure. In the event of an unauthorized complaint, the goods will be returned to the buyer with an appropriate opinion.
11.Consumer contracts and instructions on the right of withdrawal
In the case when the sale of goods (or the realization of the subject of performance) is carried out on the basis of a contract concluded using means of distance communication (especially electronic commerce on the Internet), the consumer has the right to withdraw from the contract within 7 days of taking over the performance. Only in the event that the supplier fails to provide the consumer with the information he is required to provide according to § 12 of Act No. 108/2000 (Consumer Protection Act on door-to-door sales and mail-order sales), this period is 3 months from acceptance of performance. If the information is properly submitted in the course of it, the three-month period ends and the seven-day period begins from that time. However, the consumer cannot withdraw from the contracts listed in § 12 par. 5 of Act No. 108/2000 (Consumer Protection in Door-to-Door and Mail Order Act), which are mainly contracts for the supply of computer programs if the consumer has violated their original packaging, contracts for the supply of goods modified according to the consumer’s wishes, contracts for the supply of goods or services, the price of which depends on fluctuations in the financial market, independently of the will of the supplier, and other contracts listed by law.
The consumer’s notice of withdrawal from the contract concluded at a distance must be delivered to the supplier before the end of the withdrawal period, and the complete goods (performance) must be properly returned to the supplier in their original condition with all the documents and documentation that were delivered to the consumer. In order to process the matter quickly, it is necessary to return the goods to the same address of the supplier, which is indicated in the documents for the goods as the place from which the goods were sent to the buyer. The consequence of withdrawal is the obligation of the parties to return everything they received under the contract. The direct costs of returning the goods are borne by the consumer. After withdrawal and proper return of the goods to the consumer, the supplier is obliged to return the amount paid for the goods to the consumer without undue delay.
A contract concluded at a distance with a consumer can only be canceled under the conditions established by law.
